1. Eligibility for Return or Exchange

You may request a refund or exchange under the following conditions:

• The item is defective, damaged, or not as described.
  
  
• The request is made within 3 days of purchase or delivery.
  
  
• The item is unused, in original packaging, with all accessories and the receipt.
  
  
  

❌ 2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or damaged products caused by customer mishandling.
  
  
• Items without original packaging or missing accessories.
  
  
• Software, earphones, or hygiene-sensitive electronics (unless faulty).
  
  
• Products marked as “Clearance” or “Final Sale”.
  
  
  

🔄 3. Exchange Process

• Bring the item to our shop or contact us with photo/video proof of the issue.
  
  
• If approved, you can exchange it for the same item or another product of equal value.
  
  
• Exchanges are subject to stock availability.
  
  
  

💸 4. Refund Process

• Approved refunds will be made via cash or bank transfer, depending on how you paid.
  
  
• Please allow up to 5 business days for the refund to process.
  
  
• Refunds may be partial or full, depending on product condition and issue.
  
  
  

⚠️ 5. Important Notes

• All returns or refunds must be pre-approved by our staff.
  
  
• We reserve the right to refuse returns if the product does not meet our conditions.
  
  
• Shipping or delivery charges (if any) are non-refundable.
  
  
  

📞 Need Help?

Feel free to contact us with any concerns or refund inquiries:

📞 0346-4778007
📧 tasawerm081@gmail.com